Support

Technical Support & After-Sales Service

At Lenolink, we provide technical support throughout the product lifecycle—from product selection and system configuration to installation, commissioning, troubleshooting and after-sales service.

Our support services cover RF, DAS, repeater, antenna and passive RF component applications, helping customers deploy and maintain reliable wireless coverage systems.

Our Support Services

1. Product Selection & Technical Consultation

Our RF engineering team can provide technical consultation based on your project requirements, including:

• Required frequency bands
• RF power levels
• Coverage requirements
• DAS or repeater configuration
• Antenna selection
• RF component selection
• Connector requirements
• Installation environment

We can recommend suitable RF products and configurations based on the available project information.

2. Technical Documentation & Training

We provide technical documentation and product guidance for installation, commissioning and operation.

Support materials may include:

• Product datasheets
• Installation instructions
• Connector and accessory information
• Product specifications
• System configuration guidance
• Troubleshooting information

Remote technical training can be provided upon request.

3. Installation & Commissioning Support

Our technical team can provide remote or on-site technical guidance for product installation and commissioning, subject to project requirements.

Support may include:

• Antenna installation guidance
• Connector and RF accessory installation
• Repeater installation
• RF system configuration
• Initial commissioning
• Basic RF troubleshooting

4. RF Technical Troubleshooting

For technical issues, our engineers can assist customers in identifying potential causes and developing appropriate solutions.

Depending on the application, troubleshooting may cover:

• Low RF output
• Poor coverage
• High VSWR
• RF interference
• Passive intermodulation issues
• Repeater alarms
• Optical link issues
• Antenna installation problems
• RF component performance issues

5. Warranty & Product Quality Support

Our products are covered by the applicable warranty terms, with warranty periods specified for each product or order.

For confirmed product defects caused by manufacturing or material quality issues during the warranty period, Lenolink will provide repair or replacement support in accordance with the warranty terms.

6. Long-Term Technical Support

Lenolink provides long-term technical support and maintenance assistance throughout the product lifecycle. Our team can continue to support product troubleshooting, technical consultation and maintenance requirements after installation.

7. Customer Response & Service

Customer technical and quality issues are acknowledged within 24 hours, with priority given to urgent RF system issues. Our technical team will provide initial troubleshooting guidance and follow-up support based on the nature of the issue.

8. Multiple Support Channels

Customers can contact the Lenolink technical and after-sales teams by email, telephone and other available communication channels for technical assistance and service support.

Contact

Email: anna.wang@lenolink.com

Technical Support: +86-18588206016

How We Handle Technical Support Requests

01 — Submit Your Request

Provide the product model, project requirements and a description of the issue.

02 — Technical Review

Our technical team reviews the available information and identifies potential causes.

03 — Troubleshooting & Solution

We provide technical guidance, recommended adjustments or replacement solutions where applicable.

04 — Follow-Up

We continue to follow up until the technical issue has been appropriately addressed.

For Faster Technical Support

To help our engineers respond efficiently, please provide the following information when submitting a technical issue:

• Product model
• Serial number, if applicable
• Purchase/order information
• Installation environment
• Frequency band
• Input/output power
• VSWR or RF measurement results
• Alarm information, if applicable
• Photos of installation
• Description of the problem
• Relevant test reports or measurement data